If you are not completely satisfied with an item, simply return it to us.
Return instructions are printed on the back of your packing slip.
If you need help or would like an update on the status of your return, please use our Customer Service Help Desk
*Items returned after 30 days will be subject to a 10% re-stocking fee.
Return Label
Phone: 1-800-872-6027
- Please fill out the Returns and Exchanges form on the back of your packing list and put it in your package.
- Wrap the items you are sending back securely in the original box if possible.
- Place the pre-addressed merchandise return label (below) on the box. You only need to fill out the "From" information. If we made a mistake or sent you a defective item we will pay the return shipping charges. Otherwise, we will charge you the actual shipping cost of returning the item to us.
- Simply leave the package in your mailbox for your carrier, or drop it off at your local post office. You only need to drop it off, there is no waiting in line!
If you prefer to use an alternate carrier, address the package to the address below.
Returns Department
J-B Wholesale Pet Supplies
5 Raritan Road
Oakland, NJ 07436
Print this label and paste it on Shipping Box: