Our Customer Service hours are 9 am to 6 pm (Eastern Time), Mondays through Fridays. If you have questions concerning your order, how to navigate the site or advice concerning a product please call (800) 526-0388 or (201) 405-1111.

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We will respond to all inquiries within 24 hours and often times we can respond within a few hours. When sending an inquiry regarding your order, please include your customer number and/or order number along with your name for the fastest response. Please notify us with any feedback you have on the site. We would be most appreciative of any comments. Also, if you don't see a product, please contact us, we deal with over 400 pet supply manufacturers and we can often times get you the product you are looking for.